Ask Libby’ is an online physiotherapy advice service for when you need expert guidance, reassurance, or direction, but may not require a physical appointment.

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It is ideal if you have a question about pain, movement, exercise, or recovery and would like clear, honest advice from an experienced physiotherapist.

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What ‘Ask Libby’ can help with:

• New aches or pains where you’re unsure what to do next

• Flare-ups of existing problems

• Advice on exercises you’ve been given previously

• Guidance on staying active safely

• Questions about mobility, balance, or confidence with movement

• Understanding whether physiotherapy would be helpful

• Deciding if you need a face-to-face assessment or can manage independently

 

How it works:

‘Ask Libby’ consultations take place online, by video call or phone, at a time that suits you.

During your session, Libby will listen carefully to your concerns, ask relevant questions, offer clear practical advice, suggest exercises or self-management strategies where appropriate, and advise honestly if a face-to-face assessment is recommended.

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‘Ask Libby’ is for advice and guidance, not hands-on treatment or formal diagnosis. If at any point it becomes clear that an in-person assessment would be more appropriate, this will be discussed openly with you.

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‘Ask Libby’ – Frequently Asked Questions

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Is ‘Ask Libby’ the same as a physiotherapy appointment?

No. Ask Libby is an online advice service. It focuses on listening, guidance, and practical advice rather than in person physical examination.

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What kinds of problems can I ask about?

You can ask about pain, stiffness, mobility, balance, exercises, flare-ups of existing conditions, or whether physiotherapy might help. It’s also useful if you’re unsure whether you need a face-to-face appointment.

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Can I use ‘Ask Libby’ instead of an in-person visit?

Sometimes, yes. Many issues can be managed with advice and exercises alone. If a home visit or in-person assessment would be more appropriate, this will be discussed openly with you.

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Will I be given a diagnosis?

‘Ask Libby’ provides advice and guidance, not a formal diagnosis. If further assessment is needed, this will be explained clearly.

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How does the appointment take place?

Appointments are held online, either by video call or phone, depending on what you prefer.

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How long is an ‘Ask Libby’ session?

Sessions typically last 30 minutes, allowing time to talk through your concerns without feeling rushed.

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Is this suitable for older adults?

Yes. Ask Libby is well suited to older adults. Family members or carers are welcome to join the call if helpful.

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Is ‘Ask Libby’ confidential?

Yes. All discussions are private and treated confidentially, in line with professional standards.

How do I book?

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You can book ‘Ask Libby’ online, via email or by completing the short form below.